Frequently asked questions

Translations

Below are the most common questions our customers ask us...

What languages do you translate into?

We work with professional translators all over the world and can therefore translate into a wide range of languages. Frequently requested languages include Dutch, English, French, German, Spanish, and Portuguese, but less common languages are also possible, such as Italian, Arabic, Polish, Danish, Swedish, Norwegian, Finnish, Romanian, Russian, and Czech.

How quickly can I receive my translation?

How quickly your translation can be completed depends on the length and complexity of the text. We guarantee that we will start every assignment within 24 hours. On average, we can schedule approximately 1,500 words per working day.

For a 1-page document, you can therefore expect to receive it within 2 working days.

For urgent assignments, we always consider what is realistic and achievable in terms of quality. So feel free to ask what is possible!

What does a professional translation (non-certified) cost?

The price of a translation is determined by various factors, such as the number of words, the language combination, and the difficulty of the text.

After receiving your documents, we will provide you with a no-obligation quote within three hours!

How much does a certified translation cost?

Here too, we work with a price per word, although there are some fixed costs involved, such as the price for legalization or apostille.

To give you a concrete example: for a translation of 300 words, the price is 75 euros, including legalization.

However, this is a guide price. Be sure to send us your document so that we can give you a specific price. Here too, we work with a price per word. If there are not many words on a page, you will not pay the price of a full page.

We will provide you with a specific quote within 3 working hours of your request!

How do you proceed if I want to have a document translated?

To receive a quote, please send your document(s) by email or via the contact form, stating the desired target language and the type of translation: a regular or a certified translation.

We calculate the price based on the number of words, which allows us to provide you with a concrete quote immediately.

If you do not have a digital file, a clearly legible photo or scan of the document will suffice.

After receiving your request, we will contact you within three working hours with a price and a proposed deadline. Once you have agreed, our translators can get started right away.

What is the difference between a certified translation and an apostille/legalization?

A certified translation is an official translation carried out by a translator who is certified by the Court of First Instance. This translation contains the translator's digital signature and electronic stamp and is often requested by government agencies.

Some official documents intended for use abroad require, in addition to a certified translation, additional legalization or an apostille. This step confirms that the translator's signature and capacity are officially recognized.

In Belgium, legalization or apostille is carried out by the FPS Foreign Affairs, but must be requested by the certified translator. We are happy to help you with this!

How do I receive my certified translation or apostille?

Since 2022, all certified translations and apostilles have been issued electronically.

You will therefore receive an email from us containing your certified translation in PDF format. This PDF file contains all the necessary electronic signatures and certificates.

Apostilles issued by the FPS Foreign Affairs are also issued electronically in PDF format.

It is therefore important that you take our email and the PDF file with you to the authority requesting your translation. This will enable them to verify the authenticity of the translation in the PDF file. They cannot verify this in a printed version, so there is no need to print the translation.

What are your opening hours?

We are open all year round, including during holiday periods. We are only closed on weekends and public holidays such as Christmas, Easter Monday, etc. We are also closed on bridge days between a public holiday and a weekend (e.g. on the Friday between Ascension Day and the weekend).

Please note: always make an appointment before dropping by spontaneously! This way, you avoid coming for nothing if all our colleagues are already in a meeting.

Tip: you will receive a quote much faster by email.

We never need the official source documents. A digital version of your document is always sufficient! Even for your certified translation, a clear photo taken with your smartphone is more than perfect!

So you don't have to travel: once we have received your digital document, we will send you a concrete quote within three working hours!

Can I receive a quote by phone?

Unfortunately, that is not possible... It is important that we can see your document.

We do not work with a price per page, but with a price per word. That way, you do not pay for a full page if there are not many words on that page!

We guarantee that we will send you a concrete price quote by email within three working hours! That way, you will be helped very quickly!

Can we come to you to have machine translations checked?

Absolutely! Where the type of document allows, this is even a very budget-friendly solution!

We provide you with complete transparency about which elements we check during our revision. This can range from a thorough reworking to a minor check.

Feel free to let us know what your expectations are! We will then provide you with a quote that perfectly matches your expectations for the quality of the document!

What file formats can you translate?

We can work with virtually any common file format. This means you won't waste time copying and pasting or reformatting texts.

Translations can be delivered and delivered in, among others:
Word and Excel files, PDFs, InDesign files (IDML files), PowerPoint files, in a website's CMS, etc. We will return your translation in exactly the same format!

What kind of texts does your translation agency translate?

Our translation agency translates virtually all types of texts, regardless of subject matter or complexity. This ranges from newsletters, marketing and advertising texts to legal documents such as contracts and terms and conditions. We also provide certified and legalized translations of official documents, such as diplomas, marriage certificates, and birth certificates.

For each assignment, we work with a native translator who specializes in the type of text and the target language. This allows us to guarantee a correct, professional, and contextually accurate translation.

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Translations

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